Privacy Policy

1. Information We Collect

When you use our Business Assessment tool, contact us, or request a demo, we may collect:

• Name, business name, email address, and phone number
• Information you provide about your business (industry, monthly lead volume, average customer value, and answers to assessment questions)
• Your stated interest in specific services
• Messages you type into the Lynova chat assistant on our Site, and any plan it generates for you. If you submit the chat's plan form, the conversation is sent to us with your contact details.
• Technical information such as IP address, browser type, and pages visited, collected automatically via standard analytics tools

2. How We Use Your Information

We use the information collected to:

• Respond to your inquiry and provide the results of your Business Assessment
• Contact you by phone, email, or SMS text message about your assessment results, a requested consultation, or demo
• Improve our Site and services
• Send you information about Lynova services you have expressed interest in

3. SMS / Text Messaging Program

If you provide your phone number and opt in to receive text messages from Lynova (for example, by checking the SMS consent box on our Business Assessment or contact form), you consent to receive text messages related to your inquiry, consultation scheduling, and appointment reminders.

• Message frequency varies based on your interactions with us.
• Message and data rates may apply.
• You can opt out of text messages at any time by replying STOP to any message you receive from us.
• You can reply HELP for assistance, or contact us at support@lynova.ai or (832) 400 1433.
• Your phone number and SMS opt-in information will not be sold, shared, rented, or traded to any third party for marketing or promotional purposes. Your consent to receive SMS messages is not shared with third parties for their own marketing purposes.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (such as our CRM, scheduling, and communications platforms), solely to deliver the services you requested
• AI model providers that generate the chat assistant's replies. Chat messages are sent through Vercel's AI Gateway to the model provider to produce a response. Please do not enter sensitive personal, financial or health information in the chat.
• Law enforcement or regulators, if required by law

5. Data Retention

We retain the information you provide for as long as needed to respond to your inquiry, deliver our services, and comply with legal obligations. You may request deletion of your information at any time (see Section 7).

6. Cookies and Analytics

Our Site may use cookies or similar technologies to understand how visitors use the Site. You can disable cookies in your browser settings; some features of the Site may not function properly without them.

7. Your Choices and Rights

You may:

• Opt out of SMS messages at any time by replying STOP
• Unsubscribe from marketing emails using the link in any email
• Request access to, correction of, or deletion of your personal information by contacting us at support@lynova.ai

8. Children's Privacy

Our Site and services are intended for business use by adults and are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes. Continued use of the Site after changes means you accept the updated policy.

10. Contact Us

Lynova AI
Email: support@lynova.ai
Phone: (832) 400 1433